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Adeolu Adegbemi. Tony Rice. Sharon A Wynne. Brand new Book. Please contact us at to begin the conversation. About this title Synopsis: Whether you are an entrepreneur with an idea or a leader of an established company, you need to understand businesses thoroughly--how they work, what they do, how they are managed. Store Description Book Depository is an international bookseller.

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We hope you enjoy our selection and discover your new favourite book. Visit Seller's Storefront Terms of Sale: All books are shipped in New condition promptly, we are happy to accept returns up to 30 days from purchase. More Information. Shipping Terms: Orders usually ship within business days. Add to Wants. Previously, in a society where production was dominated by handcrafted goods , one man would perform all the activities required during the production process, while Smith described how the work was divided into a set of simple tasks, which would be performed by specialized workers.

It is worth noting that Smith did not advocate labor division at any price and per se.

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The appropriate level of task division was defined through experimental design of the production process. In contrast to Smith's view which was limited to the same functional domain and comprised activities that are in direct sequence in the manufacturing process, [7] today's process concept includes cross-functionality as an important characteristic. Following his ideas, the division of labor was adopted widely, while the integration of tasks into a functional, or cross-functional, process was not considered as an alternative option until much later.

American engineer, Frederick Winslow Taylor greatly influenced and improved the quality of industrial processes in the early twentieth century.


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His Principles of Scientific Management focused on standardization of processes, systematic training and clearly defining the roles of management and employees. In the latter part of the twentieth century, management guru Peter Drucker focused much of his work on simplification and decentralization of processes, which led to the concept of outsourcing.

He also coined the concept of the " knowledge worker — as differentiated from manual workers — and how knowledge management would become part of an entity's processes. Davenport [11] defines a business process as:. A process is thus a specific ordering of work activities across time and space, with a beginning and an end, and clearly defined inputs and outputs: a structure for action.

Processes are the structure by which an organization does what is necessary to produce value for its customers. This definition contains certain characteristics a process must possess. These characteristics are achieved by a focus on the business logic of the process how work is done , instead of taking a product perspective what is done.

Following Davenport's definition of a process we can conclude that a process must have clearly defined boundaries, input and output, that it consists of smaller parts, activities, which are ordered in time and space, that there must be a receiver of the process outcome- a customer - and that the transformation taking place within the process must add customer value. They define a process as:.

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Most processes Some processes result in a product or service that is received by an organization's external customer. We call these primary processes. Other processes produce products that are invisible to the external customer but essential to the effective management of the business. We call these support processes.

In this sense, Rummler and Brache's definition follows Porter's value chain model, which also builds on a division of primary and secondary activities.